Please Click Here for a list of common issues and solutions that you, as the resident, can usually repair.  If you cannot correct the problem, please Click Here to submit a maintenance request. If you do not already have an account within RentLife® Property Management, Click Here to Sign up.

RentLife® Property Management's address is 14010 Alice Road, Tomball, Texas 77377.

Our office hours are Monday through Friday from 9 a.m. to 5 p.m. We are not opened on the weekends.

If you have a water leak, here are some steps you can take to minimize the damage to your home and belongings.

• Shut off water to the appliance/sink/toilet that's leaking. If that isn't possible, shut off your home's main water supply.
• If water is near electrical outlets, turn off the electricity at your fuse/breaker box.
• Call 832-562-3600 to report the leak AND Click here to fill out a repair ticket.
• If you don't need to turn off electricity, turn on fans to start drying out wet areas.
• If water is leaking from a ceiling, place a bucket under the leak.
• Use towels or mops to soak up as much water as possible to prevent further damage.
• Move belongings to a dry area.
• Put blocks under furniture to raise it off a wet floor.

Your TAR lease states that rent is due and payable on the 1st of each month and is late and delinquent in not paid by the 2nd. Late charges are $65 after 11:59 p.m. on the 3^rd day of the month and $15 per day thereafter.

The rent is due on the first of the month. If the rent is not posted in our office by the date stated on your lease, we serve a 3-day notice.

We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore, we enforce late charges across the board.

We offer the availability to pay your lease payments online via an e-check from your checking or savings account. You can make a one-time payment or sign up to have your payments automatically withdrawn each month. It's that easy! No more hassle and no more late payments.

According to the Texas Realtors® lease agreement, we do not accept cash.

The following are examples of maintenance emergencies. The main sewer line is backed up.  A pipe broke, and water is leaking into the home.  There is a break-in, and you have an unsecured entrance to the home.  After hours call 832-562-3600, if it is after 6:00 p.m. and before 9:00 a.m. and the call is not an emergency, you could be charged for the call.

It is strongly recommended that you purchase renter's insurance to cover any of your personal property and any personal liablity loss in case of accidents. We also recommend that you strongly consider adding Flood Insurance coverage to your renter's insurance policy, which is not normally included.

In some cases, we have a duplicate set of keys available in the office. We will only release keys during normal business hours to persons listed on the lease, and identification is required.  If we have to bring a key out to you, there will be a $75 trip charge.  If you lock yourself out after hours, you will need to contact a locksmith at your expense.  The property must remain on our key system.

Each property is different. Usually, you will need to visit the U.S. Post Office nearest to the property with a copy of your lease agreement and driver's license and possibly pay a deposit to obtain keys.

According to your lease, your guests can stay up to 7-days. If you wish to have a guest stay longer than 7-days, you must have approval from management.

Request to paint the walls a different color must be in writing and requires the owner's consent. Also, you will need to let us know which wall or rooms, and we will require an additional deposit, which is refundable if the wall or rooms are restored to the original color unless you have approval from the office that you do not need to restore the paint.

You may submit a written request to have the owner install a garage door opener. If the owner is not willing to pay for such, you may purchase a garage door opener and have it professionally installed at your expense.

• No! You cannot change the locks yourself. Rekeying the property without our permission is a serious lease violation and against the law in Texas. Texas Law specifically forbids the tenants from locking out the Landlord, and the Courts & Judges are not sympathetic to tenants who lock out the Landlord.
• All notices or requests by Tenant for rekeying, changing, installing, repairing, or replacing security devices must be in writing. Installation of additional security devices or additional rekeying or replacement of security devices desired by Tenant will be paid by the Tenant in advance and must be installed only by contractors authorized by our office.

Unless you have a transfer clause in your lease, you can be liable for the remainder of the rent through the end of your lease or until the home is rented to another occupant.

According to the Texas Realtors® lease agreement, if Tenant is or becomes a service member or a dependent of a service member, Tenant may terminate this lease by delivering to Landlord written notice of termination and a copy of an appropriate government document providing evidence of:

• entrance into military service;
• military orders for a permanent change of station (PCS); or
• military orders to deploy with a military unit for not less than 90 days.

We normally mail the deposit to the forwarding address you leave at our office less any charges incurred within 30-days of thelast day you occupied the property.

• If the refrigerator is a responsibility of the Landlord and clearly specified in the contract, then the Landlord needs to repair or replace the refrigerator. However, the Landlord is not responsible for your food inside. If you buy a refrigerator from Best Buy (with a 5-year warranty) and it malfunctions, would they pay for your food inside the refrigerator?
• Refrigerators break down, regardless of who owns them. If it were your refrigerator, you'd have to pay for the spoiled food. If the unit stops working, it is your responsibility to find an alternative to store your food.
• If you know your neighbors well enough to ask them to borrow some fridge/freezer space. Refrigerators make great ice chests, buy some freezer-pack inserts and keep them frozen. Plan where you can buy some Dry Ice. Dry Ice is particularly useful for freezing and keeping things frozen because of its very cold temperature of -109.3 F. Be sure to take an ice chest to pick up the Dry Ice and use insulated gloves when handling Dry Ice.
• Not only will taking these steps to help when your refrigerator breaks down, but it will also help when we have power outages due to storms or other natural disasters.
• If you have renters insurance, you may want to check with your insurance company to see if food spoilage is covered.

Unless otherwise stated in your lease, it is your responsibility to take care of the lawn, which includes watering it on a regular basis. If you let the grass die, you may be responsible for re-sod the yard.

You may be able to have a roommate, but first, they have to be approved through the office. We must know who is occupying the property. The roommate must fill out our rental application, pay a $75.00 application fee, and be submitted for approval by RentLife® Property Management. Tenant(s) must abide by the decision of RentLife® Property Management, whether another person or persons can be added to the Rental/Lease Agreement. Failure to fulfill the above-mentioned requirements may result in the termination of your lease.

If your roommate moves out, a written notice needs to be submitted to the property manager. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from the property manager to substitute a roommate. (It is not the responsibility of RentLife® Property Management to arbitrate or mediate problems with multiple tenant situations.)